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Quick answers to the questions people ask most. For billing, payments and refunds, see the Help Center.

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QR codes

A dynamic QR code stores a short link instead of your content. When someone scans it, GetQR sends them to the content you set. Because the content lives in GetQR, you can change it, pause the code or see its scans after the code is printed. All GetQR QR code types work this way except WiFi.
Yes. Edit the content, design or type from My QR Codes and the printed code opens the new version on the next scan. You don’t need to reprint.The exception is WiFi: a WiFi QR code stores the network name and password in the code itself, so you need to print it again after a change. See Manage your QR codes.
Not on their own. A QR code stops opening your content only if:
  • you pause it,
  • it reaches a pause date or scan limit you set,
  • you delete it, or
  • the workspace subscription ends.
Only if you set one. In the builder’s Schedule tab, or with Set Access Rules on the QR card, choose Pause after a scan limit and enter Maximum scans. The code pauses automatically when it reaches the limit.
Plans include unlimited QR codes. You can also create up to 100 at a time with Bulk create.
A page that says QR is paused by the owner. and explains it’s not a technical error. Scans aren’t recorded while the code is paused. Click Activate on the QR card to resume it.
No. Deleting can’t be undone, and the scan analytics are deleted with the code. Anyone who scans a deleted code sees a page saying it was deleted by the owner. If you might need the code again, pause it instead of deleting it.
Yes. Turn on Enable password from the card menu, or use the Password tab in the builder. Passwords must be 4–64 characters. People who scan the code enter the password before they see your content. Password protection isn’t available for WiFi QR codes.
Yes. In the Schedule tab, choose Activate on a date to keep it inactive until a date and time, or Pause on a date to stop it automatically.
JPG, PNG, SVG, PDF and EPS. JPG, PNG and EPS come in 1024, 2048 or 4096 px. See Formats and resolution.

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Analytics

How many scans each code gets over time, and breakdowns by country, city, device, browser and operating system. You can export the data or get regular reports by email. See Analytics overview.
A WiFi QR code connects phones to the network directly, without going through GetQR, so scans can’t be counted.

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Account and subscription

No. Most accounts start with a 7-day trial that continues as a paid subscription. For prices and plans, see the Help Center.
They stop redirecting and people who scan them see a page saying the code is deactivated. Analytics stop collecting, and you can’t create, edit or download codes. Nothing is deleted: renew and the same printed codes work again. See Account and trial.
No. Deleting QR codes, even your last one, doesn’t stop payments. To cancel, see the Help Center.
A workspace has up to 5 seats. Pending invitations count toward the limit. See Invite members.
Only the workspace Admin has a subscription. Editors and Viewers use the Admin’s plan, and only the Admin can change or cancel it.
Open your account settings and click Change email. GetQR sends a 6-digit code to the new address to confirm it. Your QR codes, subscription and analytics stay the same.
Email [email protected] or visit the Help Center.

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What’s next

Troubleshooting

Create your first QR code