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Connect a subdomain you own, such as qr.yourbrand.com, so new QR codes use your domain instead of the shared GetQR short domain. People see your brand when they scan, and GetQR issues and renews the HTTPS certificate for you.
Custom domains are in beta and may not be available in every workspace yet. If you don’t see the Domains tab in your account settings, the feature isn’t enabled for your workspace.

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Before you start

  • You need the Admin or Editor role. A Viewer can see the list of domains but can’t change anything.
  • You need access to the DNS settings of your domain, at your registrar or DNS provider (for example Cloudflare, GoDaddy, Namecheap or Squarespace). If someone else manages your DNS, you can download the exact values for them during setup.
  • You can connect up to 3 domains per workspace.
  • You connect a subdomain, not your root domain. qr.yourbrand.com works; yourbrand.com and www.yourbrand.com don’t. Your website and email on the root domain stay untouched.

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Connect your domain

1

Open the Domains tab

In the sidebar, open your profile menu and click My Account. Then select the Domains tab.
2

Start the setup

Click Connect a domain.
You can also start from the QR code builder: open the domain dropdown in the Custom short link field and click Connect a domain.
3

Choose a subdomain

On Choose a subdomain, pick a prefix: qr, go, scan or link. To use your own prefix, click Custom and type it in the Subdomain field.
4

Enter your root domain

In Your domain, type your root domain only, for example yourbrand.com. GetQR checks the full hostname automatically and shows Checking availability….
5

Confirm the hostname is available

Wait for the message that the hostname is available. The preview under Your codes will look like shows what your links will look like. Click Continue.
6

Copy the DNS record

On Add one DNS record, copy the Name and Target values with the copy buttons. The record type is always CNAME, and Proxy must be DNS only — grey cloud.
Don’t manage DNS yourself? Click Download instructions to get a file with the exact values for your developer or IT team.
7

Add the CNAME record at your DNS provider

In a new tab, open your DNS provider and add one CNAME record with the Name and Target you copied. Set TTL to Auto (default). See Provider tips below.
8

Add the CAA record, if GetQR asks for it

If the setup screen shows a CAA warning, your root domain has a CAA record that blocks GetQR’s certificate authority. Add the extra record shown in the warning, which looks like this:
If there’s no warning, skip this step.
9

Tell GetQR the record is in place

Back in GetQR, click I’ve added the record. GetQR checks your DNS right away and moves to the verification screen.
10

Wait for verification

GetQR checks automatically and sets up HTTPS. Verification usually takes up to 1 hour, depending on your DNS provider and region. You can close the window: GetQR keeps checking and emails you once the domain is live.To check sooner, click Check now.
11

Test your domain

When the domain is live, you see that it is live over HTTPS. Open the test link (your-subdomain/test) to confirm it works on your device, then click Done.

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Provider tips

Every provider uses slightly different labels, but the record is always the same: one CNAME record with the Name and Target shown in GetQR.
  1. Open the DNS records for your root domain.
  2. Add a record of type CNAME.
  3. Paste the Name (for example qr) and the Target from GetQR.
  4. Turn the orange cloud off so the proxy status reads DNS only.
  5. Save the record.
Cloudflare proxies new records by default. While the record is proxied (orange cloud), the certificate can’t be issued and scans fail.
Most providers add your root domain to the name automatically. Enter only the subdomain part (qr), not qr.yourbrand.com, or you may end up with qr.yourbrand.com.yourbrand.com.

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Use your domain in QR codes

After the domain is live, you choose it per QR code in the builder. In the Custom short link field, open the domain dropdown and select your domain. Domains that are still being set up appear in the list with a Setting up label and can’t be selected yet. See Create a custom short link.
QR codes keep the domain they were created with. Existing codes don’t move to your new domain, and removing a domain stops every QR code on it from scanning.

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Settings

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Use cases

  • Brand trust. People see qr.yourbrand.com in the link preview when they scan, not a third-party domain.
  • Campaigns. Combine your domain with a custom short link, for example qr.yourbrand.com/summer-menu.
  • Small print. A short hostname makes a less dense QR code that scans more reliably at small sizes.

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Common issues

Custom domains are in beta and enabled per workspace. If the tab isn’t in your account settings, the feature isn’t available for your workspace yet.
Your workspace already has 3 domains, the maximum. Remove one to connect another. If you don’t see the button at all, you have the Viewer role; ask an Admin or Editor.
You entered a root domain. A root domain needs a different record and would affect your website and email. Choose a subdomain prefix and enter only the root domain in Your domain.
www points at your website, so GetQR can’t use it. Pick another prefix, such as qr.
You typed a subdomain in Your domain, for example qr.yourbrand.com. Enter only the root domain (yourbrand.com) and choose the prefix in Subdomain.
Another GetQR workspace already uses this hostname. Choose a different subdomain, or contact [email protected] if you think this is a mistake.
The hostname is reserved or not allowed. Choose a different subdomain.
DNS changes can take a while to spread. Check that the record type, name and target match the app exactly and that the record isn’t proxied. See Verify your domain for what each status means.

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What’s next

Verify your domain

Check the status and fix DNS or certificate problems.

Create a custom short link

Put your domain and your own slug on a QR code.

Roles and permissions

See who can connect and remove domains.

Print your QR code

Print only after your domain is live.