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As the workspace Admin, you manage who has access from the Members tab of your account settings. Changes apply immediately.

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Before you start

  • You need the Admin role. Editors and Viewers don’t see the Members tab.
  • Your subscription must be active to make changes.

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Open the Members tab

1

Open your account settings

Click your name at the bottom of the sidebar, then click My Account.
2

Open Members

Click Members. The Members list shows everyone in the workspace. The Invitations list shows invitations that haven’t been accepted yet.
At the bottom, you see how many seats are used, for example 3 of 5 seats used. Members and pending invitations each use a seat.

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Change a member’s role

1

Open the member's menu

On the Members list, click the more actions icon next to the member.
2

Choose Change role

Click Change role.
3

Pick the new role

Select Editor or Viewer.
4

Save

Click Save. You see Role updated.
The member’s new permissions apply right away. See Roles and permissions.

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Resend or revoke an invitation

Open the Invitations list. Each invitation shows its status:

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Resend an expired invitation

1

Open the invitation's menu

Click the more actions icon next to the expired invitation.
2

Resend

Click Resend invitation. The person gets a new email, and the invitation is valid for another 3 days.
Resend invitation is available only for expired invitations. A resent invitation uses a seat again, so you need a free seat.

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Revoke an invitation

1

Open the invitation's menu

Click the more actions icon next to the pending or expired invitation.
2

Revoke

Click Revoke. The invitation is cancelled right away, without a confirmation step, and its seat is freed.
The link in the email stops working. To invite the person again, send a new invitation. See Invite members.

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Remove a member

1

Open the member's menu

On the Members list, click the more actions icon next to the member.
2

Choose Remove from workspace

Click Remove from workspace.
3

Confirm

Review the dialog and click Remove. You see Member removed.

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What happens when you remove someone

  • Their access to the workspace ends immediately.
  • They get an email saying they were removed.
  • QR codes they created stay in the workspace and keep working. Only their access is removed.
  • Their scheduled reports for this workspace are deleted, so they stop receiving your statistics by email.
  • Their seat is freed.
  • To come back, they need a new invitation.
Removing a member deletes their scheduled reports. If you rely on a report they set up, create your own before you remove them. See Scheduled reports.

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Leave a workspace

There’s no option for Editors or Viewers to leave a workspace on their own. Ask the workspace Admin to remove you. The Admin can’t leave or be removed from their own workspace.

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Common issues

The Admin row can’t be changed or removed, so it has no actions. Each workspace always has its Admin.
You can resend only expired invitations. A pending invitation is still valid: ask the person to check their inbox and spam folder. To send it to a different address, revoke it and invite the new address.
Resending an expired invitation needs a free seat. Remove a member or revoke a pending invitation first.
The member was already removed, for example in another browser tab. Close and reopen My Account to refresh the list.
No. The Admin role can’t be moved to another member. Contact [email protected] if you need help with account ownership.
After removal, the person no longer belongs to any workspace, so another Admin can invite them.

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What’s next

Invite members

Roles and permissions