Quick check
Before anything else, check these three things:- Role. You’re an Admin or Editor in the workspace. Viewers can’t use AI connectors.
- Subscription. The workspace Admin’s subscription is active.
- Connection. In My Account → AI connectors, your assistant shows Active.
Connecting
“AI connectors aren't available”
“AI connectors aren't available”
The GetQR sign-in page shows “Viewers can’t connect AI assistants. Ask an editor or the workspace owner.” Your role is Viewer. Ask the workspace Admin to change your role to Editor. See Roles and permissions.
“An active subscription is required”
“An active subscription is required”
AI assistants can connect only to GetQR accounts with an active subscription.
- Admin: click View plans to renew. For payment questions, see the Help Center.
- Editor: the page says “The workspace owner needs an active subscription before you can connect an AI assistant.” Ask your workspace Admin.
“This connection request is invalid”
“This connection request is invalid”
The app that sent you to GetQR isn’t recognized, or its redirect address doesn’t match. Close the window and connect again from the assistant. If it keeps happening, remove GetQR from the assistant and add it again with
https://getqr.com/api/mcp.“Couldn't connect this assistant. Try again.”
“Couldn't connect this assistant. Try again.”
The approval failed after you clicked Allow. Click Allow again, or start the connection again from the assistant.
The GetQR dialog stays on “Waiting for…”
The GetQR dialog stays on “Waiting for…”
GetQR waits until you approve the connection. Finish the sign-in in the assistant and click Allow on the GetQR page. The dialog updates automatically. If you closed the assistant’s tab, click Cancel and start again.
ChatGPT: “Set up ChatGPT on desktop”
ChatGPT: “Set up ChatGPT on desktop”
ChatGPT doesn’t support adding connectors from the mobile app. Open chatgpt.com on your computer to connect GetQR. See Connect to ChatGPT.
Cursor: “Set up Cursor on desktop”
Cursor: “Set up Cursor on desktop”
Cursor is a desktop app, so it can only be connected from your computer. See Connect to Cursor.
The assistant is greyed out in the Connect dialog
The assistant is greyed out in the Connect dialog
It’s already connected to your account. To start over, revoke the connection first. See Manage connections.
After connecting
The assistant says the token is invalid or expired
The assistant says the token is invalid or expired
Access tokens last 1 hour and the assistant renews them on its own. If the assistant wasn’t used for 30 days, or the connection was revoked, renewal fails. Reconnect from the assistant and click Allow. See Reconnect an assistant.
The connection shows Expired
The connection shows Expired
The assistant wasn’t used for 30 days. Reconnect from the assistant. The connection shows Active again.
The connector worked, then stopped with “Active subscription required”
The connector worked, then stopped with “Active subscription required”
The workspace subscription is no longer active. All connections stop working until it’s renewed. Admins can see plans in GetQR; see the Help Center for payment questions.
The connector stopped with “AI connectors are not available for this role.”
The connector stopped with “AI connectors are not available for this role.”
Your role was changed to Viewer, or you were removed from the workspace. Ask the workspace Admin for the Editor role.
The assistant doesn't use GetQR
The assistant doesn't use GetQR
Mention GetQR in the prompt, for example “Using GetQR, list my QR codes”. Check that the connector is turned on in the assistant for this chat.
The assistant works with the wrong workspace
The assistant works with the wrong workspace
A connection is tied to one workspace: your default workspace, or the first workspace you joined.
Tasks and results
The assistant can't create a vCard, PDF or other QR type
The assistant can't create a vCard, PDF or other QR type
The connector creates Website QR codes only. Create other types in the QR code builder.
The assistant can't change the short link
The assistant can't change the short link
A short link can’t be changed after the QR code is created. Create a new QR code with the short link you want.
The assistant can't manage members
The assistant can't manage members
Member management is for the workspace Admin only. Editors get a permission error.
The assistant can't use my uploaded logo or an AI design
The assistant can't use my uploaded logo or an AI design
Uploaded logos, Convert logo to QR, Branded designs and AI designs aren’t available through the connector. Use the suggested logos, or style the code in the app.
The download or export link doesn't work
The download or export link doesn't work
Links work for 1 hour. Ask the assistant for a new one. For a large export, a blank page means the file isn’t ready: wait about a minute. If it’s still blank after about 5 minutes, ask for the export again with a shorter period or as CSV.
A domain can't be used for a QR code
A domain can't be used for a QR code
The domain must be live, and the QR code needs a custom short link. Ask the assistant to check the domain. If it isn’t live, add the CNAME record it gives you at your DNS provider (DNS only, not proxied) and check again after a minute. See Verify and troubleshoot a domain.
The assistant asks about billing or deleting my account
The assistant asks about billing or deleting my account
Subscription, billing and account deletion are never available to assistants. Use the GetQR app or the Help Center.