> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getqr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage access

> Change a member's role, resend or revoke invitations, and remove members from your workspace.

As the workspace Admin, you manage who has access from the **Members** tab of your account settings. Changes apply immediately.

## Before you start

* You need the Admin role. Editors and Viewers don't see the **Members** tab.
* Your subscription must be active to make changes.

## Open the Members tab

<Steps>
  <Step title="Open your account settings">
    Click your name at the bottom of the sidebar, then click **My Account**.
  </Step>

  <Step title="Open Members">
    Click **Members**. The **Members** list shows everyone in the workspace. The **Invitations** list shows invitations that haven't been accepted yet.
  </Step>
</Steps>

At the bottom, you see how many seats are used, for example **3 of 5 seats used**. Members and pending invitations each use a seat.

## Change a member's role

<Steps>
  <Step title="Open the member's menu">
    On the **Members** list, click the more actions icon next to the member.
  </Step>

  <Step title="Choose Change role">
    Click **Change role**.
  </Step>

  <Step title="Pick the new role">
    Select **Editor** or **Viewer**.
  </Step>

  <Step title="Save">
    Click **Save**. You see **Role updated**.
  </Step>
</Steps>

The member's new permissions apply right away. See [Roles and permissions](/members/roles-and-permissions).

## Resend or revoke an invitation

Open the **Invitations** list. Each invitation shows its status:

| Status | Meaning |
| - | - |
| **Pending** | Sent and not accepted yet. Shows **Expires in N days**. Uses a seat. |
| **Expired** | Not accepted within 3 days. Shows **Seat released**. Doesn't use a seat. |

### Resend an expired invitation

<Steps>
  <Step title="Open the invitation's menu">
    Click the more actions icon next to the expired invitation.
  </Step>

  <Step title="Resend">
    Click **Resend invitation**. The person gets a new email, and the invitation is valid for another 3 days.
  </Step>
</Steps>

<Note>
  **Resend invitation** is available only for expired invitations. A resent invitation uses a seat again, so you need a free seat.
</Note>

### Revoke an invitation

<Steps>
  <Step title="Open the invitation's menu">
    Click the more actions icon next to the pending or expired invitation.
  </Step>

  <Step title="Revoke">
    Click **Revoke**. The invitation is cancelled right away, without a confirmation step, and its seat is freed.
  </Step>
</Steps>

The link in the email stops working. To invite the person again, send a new invitation. See [Invite members](/members/invite-members).

## Remove a member

<Steps>
  <Step title="Open the member's menu">
    On the **Members** list, click the more actions icon next to the member.
  </Step>

  <Step title="Choose Remove from workspace">
    Click **Remove from workspace**.
  </Step>

  <Step title="Confirm">
    Review the dialog and click **Remove**. You see **Member removed**.
  </Step>
</Steps>

### What happens when you remove someone

* Their access to the workspace ends immediately.
* They get an email saying they were removed.
* **QR codes they created stay** in the workspace and keep working. Only their access is removed.
* Their scheduled reports for this workspace are deleted, so they stop receiving your statistics by email.
* Their seat is freed.
* To come back, they need a new invitation.

<Warning>
  Removing a member deletes their scheduled reports. If you rely on a report they set up, create your own before you remove them. See [Scheduled reports](/analytics/scheduled-reports).
</Warning>

## Leave a workspace

There's no option for Editors or Viewers to leave a workspace on their own. Ask the workspace Admin to remove you. The Admin can't leave or be removed from their own workspace.

## Common issues

<AccordionGroup>
  <Accordion title="There's no menu next to my own row">
    The Admin row can't be changed or removed, so it has no actions. Each workspace always has its Admin.
  </Accordion>

  <Accordion title="I don't see Resend invitation for a pending invitation">
    You can resend only expired invitations. A pending invitation is still valid: ask the person to check their inbox and spam folder. To send it to a different address, revoke it and invite the new address.
  </Accordion>

  <Accordion title="“This workspace is limited to 5 seats.”">
    Resending an expired invitation needs a free seat. Remove a member or revoke a pending invitation first.
  </Accordion>

  <Accordion title="“That person could no longer be found in this workspace.”">
    The member was already removed, for example in another browser tab. Close and reopen **My Account** to refresh the list.
  </Accordion>

  <Accordion title="Can I transfer the workspace to someone else?">
    No. The Admin role can't be moved to another member. Contact [help@getqr.com](mailto:help@getqr.com) if you need help with account ownership.
  </Accordion>

  <Accordion title="A removed member wants to join another workspace">
    After removal, the person no longer belongs to any workspace, so another Admin can invite them.
  </Accordion>
</AccordionGroup>

## What's next

<CardGroup cols={2}>
  <Card title="Invite members" href="/members/invite-members" />

  <Card title="Roles and permissions" href="/members/roles-and-permissions" />
</CardGroup>


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