> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getqr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics overview

> Track how many times your QR codes are scanned, and where, when and on which devices.

GetQR counts every scan of your dynamic QR codes and shows the results on the **Statistics** page. Use it to see which codes perform best, where people scan them and which devices they use.

## Before you start

* You need at least one QR code that has been scanned. New codes show an empty chart until the first scan.
* Every role (Admin, Editor and Viewer) can view statistics. See [Roles and permissions](/members/roles-and-permissions).

## How scans are counted

Each GetQR QR code points to a GetQR short link. When someone scans the code, the short link records the scan and then opens the destination. That's why you can track a code after it is printed.

* **Total Scans** counts every scan.
* **Unique Scans** counts each device once per QR code. GetQR identifies a device by its IP address and browser, so if one person scans the same code three times, you see 3 total scans and 1 unique scan.
* Scans from bots and crawlers aren't counted.

<Note>
  Some QR codes aren't tracked because they don't use a short link. WiFi QR codes, and vCard QR codes that store the contact details inside the code itself, work without an internet connection, so GetQR never sees the scan. They don't show a scan count.
</Note>

## Open your statistics

<Steps>
  <Step title="Open Statistics">
    Click **Statistics** in the sidebar. You see data for all QR codes in your workspace for the **Last 30 days**.
  </Step>

  <Step title="Pick a date range">
    Click the date picker and choose a period, such as **Last 7 days** or **All Time**. You can also select a custom range on the calendar.
  </Step>

  <Step title="Filter the data (optional)">
    Click **Filter** to narrow the data to specific QR codes, QR types, locations or devices. See [Read your reports](/analytics/reading-reports#filter-your-data).
  </Step>
</Steps>

## See statistics for one QR code

<Steps>
  <Step title="Open My QR Codes">
    Click **My QR Codes** in the sidebar.
  </Step>

  <Step title="Open the code's statistics">
    Click the scan count next to the QR code (for example, **12 scans**). You can also open the code's menu and click **View Statistics**.
  </Step>

  <Step title="Review the results">
    The **Statistics** page opens filtered to that QR code, with the date range set to **All Time**. Remove the filter chip to go back to all QR codes.
  </Step>
</Steps>

<Tip>
  The scan count and **View Statistics** only link to the Statistics page once the code has at least one scan. Before that, the count shows **No statistics yet** on hover.
</Tip>

## What you can see

| Section | What it shows |
| - | - |
| **Total QR codes** | How many QR codes match the current filters. |
| **Total Scans** | All scans in the selected period, with the change compared to the previous period. |
| **Unique Scans** | Scans from distinct devices, with the change compared to the previous period. |
| Scans chart | Total and unique scans over time. |
| **QR Name** / **QR Type** / **Destination URLs** | Your top QR codes, QR types and destinations by scans. |
| **Cities** / **Countries** / **Continents** | Where scans come from. |
| **Devices** / **Browsers** / **OS** | What people scan with. |

Each section is explained in [Read your reports](/analytics/reading-reports).

## Date ranges

| Range | Covers | Chart shows |
| - | - | - |
| **Last 24 hours** | The past 24 hours | Hourly |
| **Last 7 days** | Today and the 6 days before | Daily |
| **Last 30 days** (default) | Today and the 29 days before | Daily |
| **Last 3 months** | Today and the 89 days before | Daily |
| **Last 12 months** | Today and the 364 days before | Monthly |
| **Month to Date** | From the 1st of this month | Daily |
| **Quarter to Date** | From the first day of this quarter | Daily |
| **Year to Date** | From January 1 | Monthly |
| **All Time** | Since your workspace was created | Monthly |

## Use cases

* Compare two printed flyers by giving each its own QR code and filtering by **QR name**.
* Check which cities respond to a local campaign.
* See whether most people scan on iOS or Android before you design a landing page.
* Get the numbers by email every week with [scheduled reports](/analytics/scheduled-reports).

## Common issues

<AccordionGroup>
  <Accordion title="My QR code has no scans">
    Check that the code is active. Analytics aren't recorded while a QR code is paused. Also check the date range: a new code has no data in an older period. WiFi QR codes, and vCard codes that store contact details in the code, are never tracked.
  </Accordion>

  <Accordion title="Unique Scans is lower than Total Scans">
    This is expected. Repeat scans from the same device count toward **Total Scans** only once in **Unique Scans**.
  </Accordion>

  <Accordion title="I scanned my code but the number didn't change">
    New scans can take a short time to appear. Reload the page. If you scanned the code several times from the same phone, only **Total Scans** goes up.
  </Accordion>

  <Accordion title="The numbers differ from my scheduled report">
    A scheduled report covers a fixed period (the previous day, week or month) in the time zone you had when you created it. The Statistics page uses the date range you pick and your browser's current time zone.
  </Accordion>
</AccordionGroup>

## What's next

<CardGroup cols={2}>
  <Card title="Read your reports" href="/analytics/reading-reports" />

  <Card title="Scheduled reports" href="/analytics/scheduled-reports" />

  <Card title="Export analytics" href="/downloads/export-analytics" />

  <Card title="Manage QR codes" href="/getting-started/managing-qr-codes" />
</CardGroup>


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